RETURNS

RETURNS

Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right. If something is faulty, please email us at hello@sunothebrand.com within 7 days of receiving your order with photos of faults. We take great care in crafting each SUNO piece and stand behind the quality of our companions.

FAULTS

If your item has a manufacturing fault:

  • For a minor fault, we may offer a repair, replacement, or refund.
  • For a serious fault, you may choose a replacement or refund.

Refunds will be processed to the original payment method.

CHANGE OF MIND

We do not offer refunds for change-of-mind purchases.

SALE, ARCHIVE + SAMPLE PIECES

Items purchased during sales, archive releases, or sample sales are final sale and cannot be returned or exchanged for change of mind.

NATURAL MATERIALS + WEAR

SUNO pieces are crafted from premium calf leather and finished with custom YKK hardware. As a natural material, leather will vary in grain, texture, tone, and surface markings. These characteristics are inherent to the material and do not affect the function, durability, or intended use of the piece. Subtle variations may also appear along stitched seams due to the natural structure and behaviour of leather. Such variations are considered normal characteristics of leather craftsmanship and are not manufacturing faults. With proper care and use, the leather will soften and develop a natural patina. This evolution is expected and forms part of the life of the piece. Normal wear and material changes over time do not constitute a fault under normal use.

CARE + MISUSE

Damage caused by misuse, neglect, or failure to follow care instructions is not covered.

FAULTS

We ask that all items are sent back to us within 7 days of delivery — after this time any returns received after this period will not be accepted.

  • All products must be in unused condition, with original tags, and returned in original packaging.

Return shipping is the responsibility of the customer. We recommend using a tracked courier service, as we’re unable to accept responsibility for parcels lost in transit.

Once your return arrives safely, we’ll issue a refund or store credit (excluding shipping) within 1–2 working days.

Please note: We’re unable to offer refunds or exchanges on international orders, unless an item is found to be faulty.